Fibernet posted a question and answer on their website yesterday about what is going on with Heritage Web Design/HIT Web Design and the Fibernet relationship. It looks like Fibernet is keeping all of heritages websites live and trying to work directly with it’s customers to help them out and not shut them down. Good of Fibernet to step up to the plate and help these people out.
Heritage opened in 2001 and shot to become one of the the top of the website design companies in the world. They hit the Inc 500 list in 2007. Heritage Web Solutions closed it’s doors on Tue March 8th at noon directing all its’ customers to Fibernet a local company that hosted Heritage. Fibernet is a local Utah company that has hosted Heritage over the past 10 years. Fibernet is currently taking all phone calls and customer service that Heritage Web Solutions dumped on them. No, Fibernet did not acquire Heritage but they are stepping up to help their customers and make a bad situation a good one.
Below is the question and answers, you can also find it by clicking here.
Q: Did Fibernet buy Heritage?
No. Fibernet did not buy Heritage. Heritage was a customer of Fibernet for many years, and was a reseller of Fibernet’s Hosting Services.
Q: What happened to Heritage?
Heritage shut down its operations on March 8, 2011.
Q: Who is Fibernet?
Fibernet is a 16-year veteran of the Internet and Hosting industry. We specialize in Colocation, Dedicated Hosting, and Managed Hosting Services.
Q: Why is Fibernet involved?
Heritage was a long-time customer and reseller of Fibernet’s hosting services. Most of the services sold by Heritage were provided through Fibernet’s Hosting Platform. As Fibernet is in a unique position to maintain all of the Heritage Web Hosting accounts, we will endeavor to help and support all of the Heritage customers that would like to remain on our servers and transition them into Fibernet clients.
Q: How can I get support for my website?
Fibernet is experiencing much greater than normal call volume and we are working diligently to lower the wait time in our support queue We would advise you to fill out the form below with your questions and we will get back to you as soon as possible.
Q: When will I be able to get support for my website?
We are working as fast as we can with the unusually high call volume. We will return your inquiry as soon as possible.
Q: I have an emergency. What can I do?
If you have an emergency (your website is down), please call our support team at 800-305-6995, or start a chat with us by clicking the chat link at the top of the page.
Q: My website has not been finished. What can I do?
If you paid for Web Design services from Heritage within the past 90 days and have not received your site as promised, we would encourage you to request a chargeback from your Credit Card Company.
Fibernet does not do the Web Design work provided by Heritage. We are working with a partner to fulfill your needs directly and would be happy to establish that relationship soon.
